Refund and Returns Policy

At East Point Global, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we are here to assist with returns and refunds.

Refund and Return Eligibility

The following circumstances allow you to request a refund or return:

• Perishable goods (such as fruits, vegetables, meat, and poultry): Only in the event of a quality problem or delivery damage are returns or refunds permitted. Requests must be made within 24 hours of delivery.
• Non-Perishable Items (e.g., health and personal care products, Nestlé products): Returns or refunds are accepted within 7 days of delivery, provided the item is unused, unopened, and in its original packaging.
• Agriculture Products: Returns or refunds are accepted within 30 days of purchase if the product is defective or damaged.

Non-Returnable Items

Certain items are non-returnable for health and safety reasons:

• Personal care items that have been opened or used
• Any perishable goods beyond the 24-hour return window
• Custom or special-order items

How to Request a Return or Refund

Please follow these procedures if you need to return an item or ask for a refund:

1. Contact Us: Email us at sales@eastpointglobal.de or call within the applicable time frame.
2. Provide Details: Include your order number, the product(s) you wish to return or refund, and the reason for your request (e.g., damaged product, quality issue).
3. Return Authorization: Once approved, we will provide you with instructions on how to return the item(s) or process your refund.

Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• For items that do not require a return (e.g., damaged or spoiled goods), refunds will be processed immediately upon approval.

Exchanges

If you receive a defective or damaged item and prefer an exchange, please let us know when you contact us. We will arrange to send you a replacement product at no additional cost.

Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will cover the shipping costs.
• Return shipping charges will be your responsibility if the return is because of a change of heart or other non-product-related reasons.

Contact Us for Assistance

Please email our customer service department at sales@eastpointglobal.de with any inquiries you may have about our refund and return policy.

 We are here to help and ensure you have a smooth and satisfactory experience.